American Eagle Outfitters Complaint - Clothing Store

Review by dianalynnep on 2008-06-05
SPRINGFIELD, OHIO -- This store has the rudest people working there. I went there on a Friday and bought my son a pair of shorts. He wore them on Saturday and they split all the way down the back. I took them back and should have looked closer, he must have fallen and had dirt on them. I was embarrassed, I should have looked closer before taking them back. They were so rude and it just made things worse. Even if my son fell, they shouldn't have ripped like that. You could tell they were not caught on anything, just ripped. I did not try to return them after I seen the dirt, so they did not have to be so rude. I will not shop there again.

Also, contacted company through email and was told to contact customer service. They gave me a phone number to call, I had to leave a message and never heard back from anyone. That shows me they do not care about the customer.
Comments:2 Replies - Latest reply on 2008-06-05
Posted by Anonymous on 2008-06-05:
Yep...shoulda looked first! In THEIR minds, they caught a customer trying to return an item that was abused. We judge our actions by our intent. Others judge our behavior by our actions. It was nice that you 'fessed up'. I'm sure you were embarrassed. Were it me, I'd let the matter drop.
Posted by Anonymous on 2008-06-05:
Doc is right. However, I myself once had a poor experience with the same company when I wanted to buy something. I've not been back. I found other companies I liked better but have no problem giving them a second chance if I found something in that store I wanted.

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