Sprint Nextel Complaint - Double Billing - Cell Phone
On June 3rd I contacted Sprint to make a payment on my cell phone account. I was told during the process that their computers had froze and I would have to call back. I called back a few hours later and made the payment, and it was deducted from my checking account. Two days later I noticed that there was a large amount being held aside in my account. I contacted my bank and they told me it was for Sprint, the exact same amount that had already been deducted. I contacted Sprint and after being told repeatedly that there was no double payment was finally (at my insistence) passed on to the Escalation Department where the woman who answered initiated a three-way call with my bank and told them to let go of the hold. I thought it was taken care of.......
The next day it had been deducted from my account after all. Called my bank and was told that they had taken the hold off but that Sprint had presented the payment again. Called Sprint where I was once again told that there was no double payment, was once again passed on to the Escalation Department where a woman told me that she would fax my bank and have it taken care of. She did, but it was not the right paperwork. Tried to call back and was (of course) unable to get a hold of the same person, in fact this time I was somewhere out the of the country, where I was once again told that there was no double payment. I asked to be passed on to the Escalation Department where a smart aleck young man told me that "You were told that there were not two payments, what do you want me to do."
Am going to my bank today to file fraud charges against Sprint. Will also be changing carriers.