Brandon Honda Complaint - Bad Service
Went to Brandon Honda to trade my car in which is a Honda element that I got from them. I wanted to down grade to get something a little cheaper on my monthly payment a more gas economical. I wasn't trying to upgrade but downgrade. My salesman, Robert, told me I could get a brand new 2008 Honda. I explained to Robert that I was not interested in a brand new Honda-how is this benefiting me? He kept pushing the issue of getting a brand new Honda and even said that there were no older models available. I found that very hard to believe. He even stated to buy the new 2008 car and keep my Honda Element.
When I stated to him that I did not want 2 car payments and this is the opposite of what I came in for- he stated....to only pay for the newer car and let the Honda Element get repossessed. Well I told him - won't this affect my credit in a negative way?..he said -yes- only for a year and this would be the only way I could walk out with another vehicle. I find this very unprofessional and not customer service oriented. The salesperson (Robert) was very rude at times and kept "brushing me off". I even asked him Are you brushing me off because you're not making a commission on me - and his reply was YES!! I let him know at that time that I came here for an older model car and I would not by a newer car and have my credit affected. He walked away and never shook my hand or thanked me for coming in the store.
Needless to say, I will NEVER purchase a HONDA and will tell all my friends and relatives, acquaintances and even strangers not to buy a Honda . I will keep writing letters and emails until at the very least I get an apology letter from HONDA.