North American Bancard Complaint - Liars And Thieves, Worst Company To Ever Deal With!
A salesman came into my office about 3 months ago telling me how NAB has competitive rates and they will beat anyone’s price. He asked me if I would show him a statement from a company I dealt with before and he showed me how I was being overcharged and how NAB rates are lower. I just started my business and I was looking for opportunities to save money. I was still skeptical and I decided not to call him back, but he showed up again and in front of customers and started complaining how he got all the paperwork ready and I never called him back. I asked him multiple times about the rates and I specifically asked him about any hidden fees.
He promised me that I will never be charged for anything other than the things he showed me on some piece of paper. He never told me that my monthly charge would be $25, that I will pay 10 cents for every transaction on top of 1.59 qualified, and fees for every time I batch out. Their fees for phone orders are much higher than any other companies. Not only that, but I am also working with a broken machine because of fear of sending it in and getting charged another ridiculous amount by these people.
My terminal tipped and fell about 4 inches off of a table and every time it gets turned on I get a security message and the terminal freezes. I have to turn off the terminal completely for about an hour before I can turn it on again. When I turn it on I have to keep my fingers crossed and touch it gently because one wrong move and the terminal freezes again. The situation gets more complicated because as soon as the terminal is reset I have to change the date, because it is set in 2016 and all of the cards read expired. I haven't been using debit for 2 months now. Customer service said that if they see any damage on it they will charge me. There is no damage to the terminal at all but after reading all the complaints on the internet I was afraid of sending it in.
When I opened a new bank account and asked to update information on their end, they couldn't fax me the form because the salesman messed one number up in my fax number. So first they have to send me a sheet which I have to fill out and change my fax number and send it back to them to evaluate. I have never gotten the form.
When I called to cancel the first time, customer service rep told me I was one day late and I would have to pay a cancellation fee. When he told me the amount I was very surprised because the sales rep told me that there is no cancellation fee.
The charges are twice as much than RBS lynk that I used before and NAB has done nothing to acknowledge that or help me with any issue.
I have only asked them to fix my machine, to get rid of charges I never agreed to and to at least match what I used to pay.
It has come to the point where I am seeking legal advice, and my uncle has offered to help. He has a lot of experience and he is a lawyer for Bank of America. I have a lot of attorneys in my family and I am willing to spend as much time and money as possible in order for NAB to get what is coming to them. I have spoken to two other merchants in my area who also use NAB. Every store and place I go to I always remind the owner to stay away from NAB at all costs.
I am willing to get in touch with other people who have been victims of this scam.