Zoom Airlines Complaint - Beware!
VANCOUVER -- Warning!!! Zoom Airlines is an appalling airline. I had a flight to London this February that ended up being a complete nightmare. The plane was delayed because of engine problems and all of the flight attendants abandoned the passengers in the basement of the Belfast airport for over eight hours without any food or Zoom representatives!!! After twelve hours a person working in the Belfast airport saw how horrendous the situation was and tried to buy the passengers flights out of Belfast on her own credit card!! Half of the passengers ended up buying tickets out of Ireland on their own on whatever airlines they could find. I got on a plane on a different airline after 14 hours!!
We were given business cards to make a complaint. When I got home and made a complaint, I was avoided by Zoom continually for months. After consistent attempts through mail, email, phone, and fax to reach them I finally spoke to a person in customer relations who agreed that I should be compensated and told me that I'd get a voucher in the mail. Then they didn't do it!! They lied!!!!
I finally got a manager on the phone and told her what had happened and she was venomously rude, saying that it was not Zoom's problem and that what I had been promised was withdrawn because I "should not receive any compensation at all"!! She said that if I had a problem I should take it up with my travel agent and curly announced that the 'case was closed.' Beware! Beware if you're thinking about flying with Zoom.