Bob's Discount Furniture Complaint - Bob's Furniture Is Crap And No Customer Service
NEWINGTON, CONNECTICUT -- If you like nightmares then you'll love Bob's Discount Furniture. After three different price changes because of "Addition Mistakes" we bought our living room and bedroom sets. Now on to the delivery, or lack of it!! I had asked that the delivery people call my CELL number NOT my home phone when they were on their way. I only work 2 blocks away and can be at my house in less than 6 minutes. They (Bob's Store) called the night before to confirm the delivery and said it will be there between 9:05am - 12:05pm. I waited until 1:30pm to call and ask where the delivery people were. I was told I needed to reschedule because no one was home when the delivery people were there. I asked why they didn't call, she said they did and repeated back my HOME number, grrrrrrrrr!!!!! I told her it says to call my CELL number, she was like, yeah whatever. I was livid!!
Things got pretty ugly when she said I'll also have to pay for another delivery for the missed one that day. I'll spare you what happened next only to say it's not settled yet. Anyway, the stuff finally got delivered and in the right places.
Fast forward 2 weeks.......
One night we had some friends over and we were in our living room sitting on our new Bob's couch and chairs when all of a sudden the couch drops to the floor. Yup, 3 of our guests were now sitting on the floor, the couches frame snapped!! The crappy wood split and snapped into 3 pieces. One little 1/4" board holding the whole 4 person couch up. I was astounded and embarrassed too!! Customer service blamed us for having too many people on the couch. I wanted to reach into the phone, grab that lady by the throat and ring her neck when she said that!!
We're still working on that issue, plus now the bed frame that we bought is starting to crack. I called about that and they told me they were not coming out here anymore until the couch problem is solved, WTF??? This is BS, PLEASE, PLEASE, DO NOT BUY ANYTHING FROM BOB'S DISCOUNT FURNITURE STORES!!!!!!
Now I know how they can afford to have all those stupid commercials. It's by ripping off hard working peoples money!!!!