Holiday Inn Complaint - Holiday Inn On Line
FAYETTEVILLE, NORTH CAROLINA -- Warning: NEVER make a reservation with Holiday Inn on line. I made a reservation “on line” for Holiday Inn in Fayetteville, NC. I was told that I need to have some extensive dental work done so I tried to cancel my reservation (5, yes 5 days in advance) but was told that I could not do this. That my credit card was already billed. That there is a no cancellation policy when making reservations on line. I told the wonderful Holiday Inn representative my situation and said that I would supply a copy of my dental bill to prove that is why I could not keep my reservation.
The charming person on the other end of the line said “I don’t really care”. Gee such wonderful customer service. People who speak rudely to customers (former customers) must be the way the giant companies screw over the American public.
Thanks Holiday Inn... I am glad you don’t really care!
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