Safeway Informative - Observation From A Grocery Store Employee's Perspective
This is something that I get fairly often though I work for Safeway I believe that this can likely apply to employees at most grocery stores. The store is busy, and every open line has at least two to three orders. I'm ringing up my orders but I have my light off indicating that I am closed. None the less I still get someone every now and then that asks, "This is all I have, can you take me?" or they gesture by showing me the few items in their hand or basket.
I kindly say "I'm sorry I'm closed" and I usually get a disgusted and/or frustrated look out of it. I don't want to be a prick, but in this situation I'm usually getting off of work and I've told another customer whose filed into a line next to mine the same thing. If they see me taking YOU in my non-express line, but I refused to take their order, that customer should he or she choose to complain to either the manager or the corporate office, that IS a legitimate complaint.
I may sneak someone if I know it won't cause me any trouble, but technically even though it's an inconvenience to you, I cannot refuse to checkout one person in my non-express line, but then take someone else.
I try my best to put my the plastic rope up when I can as another indicator to customers that I am closed, and I will call for help on the check out lines if I see it's needed without the managers all ready ringing people's orders up.
And just another observation. I highly advise customers to read the whole sign, for items that are on sale. I say this not to be rude but all to often I see that we have a sale for example where you buy two 12 packs of coke products, and get 3 free, and the customer will come through my line with 2 24 packs thinking that it was buy one get one free by making assumptions and not taking the time to read the sign carefully.
Or another might buy a Marie Callender frozen dinner because they see a bunch of them on sale for say $2.00, except for the one that they got where the sign underneath that particular said $3.50. "That's supposed to be 2 dollars! I put my savings card through!"
I hear that then I have to run back to the frozen food section and identify the tag for the item as store policy says I myself or employee verify the price in any kind of dispute. This creates more time in checkout for that customer and anyone behind him. So I say check the tags carefully and be sure to read more than just the price. Even though you may be in a hurry, that might save you time in the long run.
Just some friendly insights here.