Sprint Nextel Complaint - Horrible Customer Service
This is the Email I just sent to sprint, Watch nothing would get done about it.
June 4th, 2008
I have NEVER experienced HORRIBLE customer service in my life both in your stores and on the phone. I went to a sprint store to unlock an old phone of mine. When I got to the store in FOLSOM, CA (on blue ravine rd) it was 2:30 pm and the door was locked!!! There were people on the inside just chatting away either on the phone or with each other. When I knocked on the Door, they just waved me off. Just like to go away. I kept knocking and still they ignored me. This cheesed me off greatly since I walked 2 miles to get there!!! I decided to call customer Service and complain. That did me a lot of good. I called several times from my call and home phone trying to explain what happened that that I wanted to make a complaint. The first operator I talked to acted like oh well they would transfer me to the dept that handled that, but was PURPOSELY HUNG UP ON!!
I called back and got and Indian woman with such a heavy accent (probably an outsource on- thanks for taking away American Jobs) I could not understand her at all. She too transfered me to DIRECTORY. I called a third time from my house and the gentleman told me there is internal issues about this and he would help me, he said he would put me on hold to search for the right place to transfer me and HUNG UP ON ME AGAIN. Is this what you have your CSR people do when they get a complaint? Just to keep the complaints down? Your customer service has gone to hell!!! BTW when I started with You back In 2001 I had a plan for 39.99 that had 1000 minutes on there!!! when I upgraded my phone I was FORCED against my will, to change plans!!! Now I get less than half that for the same price and HORRIBLE customer SERVICE.
If Something is not done or rectified , It would only be my pleasure to blog about this on every site I can think of (one site I boast have over 2 million readers). AND YES I WISH TO MAKE THIS A F O R M A L COMPLAINT. I am sooo tired of this and so are your other customers, no longer will I tell people how great you were, now just how badly you have gone down HILL. Maybe I should hit the next stockholders meeting and let them know since I do own your stocks (now dumping most of them because of this!!!) I am tired of jumping thru your proverbial hoops in hopes that your uncaring and incompetent staff may handle these issues.
I may even try asking all my reader not to pay their bill for a month or two just so you may THE POINT!!!