Intercontinental Suites Complaint - Management - Billing, Customer Service, Room Hygiene, Etc.

Review by Gringix on 2008-06-06
CLEVELAND, OHIO -- We stayed at the Intercontinental Suites, which is affiliated with the Cleveland Clinic, but is far from representing "world class care." The hotel manager told my mother that someone had taken me out of the hotel and had since taken over my room, which prompted her to call the Cleveland police and have a stroke in a panicked situation. After solving that, they double-billed our credit card for the first night, tacking on a $19 breakfast which we did not eat. Our ceiling began leaking that night, as well.

We sent our laundry off and it came back nearly 8 hours after it was due...still wet. Dinner took nearly an hour to arrive at the table when we ate at the hotel restaurant, prompting us to simply have it delivered to the room. The hotel later added an additional $943 which they could not explain to our credit card, causing our bank to put a stop on all payments. Management refuses to do anything except to say "I'm sorry" and will not offer any explanations as to how "world class care" could have morphed into this horrible "hotel."

I would never wish this type of stay on any of my enemies and I have NEVER had a problem with a hotel before. Days Inn on Euclid (with prostitutes walking around the lobby) was classier and better managed than this establishment. I cannot express the stress that it has caused us during our stay here, when I was hoping for a stress free day after spending 8 hours at the Cleveland Clinic. This does not even touch the subject of the permanent mental trauma that this has inflected upon my mother, who will never fully recover.

Comments:1 Replies - Latest reply on 2008-06-06
Posted by jcanter172 on 2008-06-06:
I am staying at this hotel next week. It is very expensive and from what you said it is not worth it. We are staying there because of the Clinic and it's proximity. I have stayed downtown and it is just as bad with parking and etc. Have they credited your account or offer any help to you? How much did they charge forinternet and parking? I called last week during the evening hours and asked but the girl that answered said there were different prices for the two hotels and didn't know the internet charges. I got a bad feel then. There aren't really that many places in that area.

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