Office Max Complaint - I Know Nothing About Laser Printers
NAPLES, FLORIDA -- This is the second time at this store, Airport Road, Naples, that I have had money in my pocket to buy a printer, and the first time, years ago, one older man said to me, yes we only have that one mac compatible printer, but the box is way up on the shelf. He walked off. I walked away and reported it to the manager. I'm not a whiner, this was maybe 5 years ago. The printer was like $600. This time, on the Sunday before Memorial Day 2008,( not near closing), I went in and there were 3 men who worked there, leaning against the front window, chatting. One was an older man with a beard. I asked, "Do you know what happened to those closeout laser printers you had up here yesterday? Did you sell them all?" The older man said, no, we have them, they're in the back." With that, he resumed chatting with his employees, co-workers or whatever.
I just stood there mouth open. I said "Would you mind telling me where "In the back" or shall I just wander around aimlessly?" He said, you'll see them, off to the right. I was stunned. I announce I am interested in a printer, these were marked down to $300., but still, thats a lot of money these days when no one is buying anything, AND there was absolutely no one in the store. Not ONE customer. I walked back there, then walked back up to the office to find the man still talking, I looked in and said, "Excuse me, but next time somebody comes in looking for a printer, do you think you could send someone with them that knows about printers?? I don't know anything about Laser printers, and I wanted to buy one, but I can tell you right now, I am leaving this store and going to Office Depot or Staples. I said there was a better way to provide customer service than saying they're over there, and pointing. He said (arguing?!!!) I didn't say that, O, excuse me, you said they're in the back. Big difference.
He made no apology, I returned the new ink cartridge I'd just bought the day before that didn't work, waited while they tested it to see that what I said wasn't a huge lie, and ta daaaaaaaaaa, I saved a lot of money. I decided to use the printer I have. Inkjet. I have 3. NONE bought from OM. I am so mad I could spit.