IKitchens.com Informative - I Got A Refund In 48 Hours
Here's how I did it.
I was having the same type of experiences listed here- took my money, never shipped, unresponsive to emails, except for canned replies.
Through endless calls and number pushing this is what I found---
Monday - Thursday, call their number (718) 989-9318 and when the recording first starts press "11" You should get a human.
Once I got thru to them-and wouldn't take their "14 days to get a refund" crap- I was refunded in 48 hours.