ST. LOUIS, MISSOURI -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
My phone was activated in 8-02.My husband only took the plan because he was told free nationwide calling and no roaming charges.Last month I went to Georgia and in my Nokia book under roaming charges it states if your phone is in roam it will say ROAM, needless to say the only words on the phone was Cingular which according to the book my phone was not in ROAM.When I received the bill it was $196.I have called Florida from my phone when I was out of town before and never got Roam so I never expected roaming charges, especially since there were not suppose to be any, or so we were told.A company obviously will tell you anything to get you to sign a contract.
As a resolution, I would like the following:
I called customer service and the man told me my husband couldnt have remembered what the salesman said since it had been a year, who did he think he was to say such a ridiculous thing. My husband has a memory like an elephant, he forgets nothing.They reduced the bill to $122.which tells me he knew Cingular was in the wrong, but I never should've had any roaming charges since it never said roam and always said Cingular.When I told customer service what the book says about roam he said that was a manufacturers mistake who wrote the book, it had nothing to do with Cingular.I had my mom (Helen Tinnell)get the same plan with Cingular but we will both cancel our contract when its over.I want my bill the way I was told it would be every month regardless $39.99 rollover.When a company tells you one thing and does another thats FRAUD.
Please contact me if you need more details regarding this incident.