Gold's Gym International, Inc Informative - I was reading reviews on canceling memberships
BIRMINGHAM, ALABAMA -- Yes I have been reading through the reviews of people canceling their memberships and having trouble and complaining. I have a copy of the contract at my house and I actually read through it. I have once had to cancel my membership and am now back at Golds. The contract states that you can cancel your membership if you move 15 miles from any one Golds gym location provided that you provide a 30 day notice, proof of residence, and send the cancellation letter via registered mail.
Now it seems to me that almost everyone here is complaining about things that are plainly stated in the contract. It has no tiny tiny print with which they are trying to fool you. Everything in stated plainly. Yes there is a lot of writing but that is because some idiots have probably tried to sue over something that they didn't read either, so now the contract must be very long and cover all areas. Every single one of the negative reviews that I have read about billing, canceling, etc; has been the fault of the person writing the review.
If you sign something that you didn't read first then I don't think you should be able to say anything negative at all. It is your own fault. And the fact of the matter is that many of you chose to add that the front desk girls were rude and unhelpful.....well, lets see you are calling and complaining to a person that makes $6/hr to answer the phone, they know nothing about billing and they could be fired for giving out any information for such a thing over the phone. All of these complaints for nothing. Many of these terrible things that you have written about like having to send a certified letter or not getting any help over the phone well those types of things are there to protect you. There are many instances where ex boyfriend/girlfriends/wives or husbands will call and try to have their ex's accounts terminated just for added hassle to them. And lets just say that you were wanting to send a letter to someone to tell them not to take money out of your bank account any longer, why would you not want to send it certified mail??? This protects you because now you have proof that you send them that letter and that they received it.
You people need to stop crying and take some responsibility for your own actions. Take the extra time to read anything before you sign it. There is someone sitting there with you going over the contract when you sign up, now they are not going to read every word to you, they just go over key points but they do know about all cancellation clauses etc, so take it upon yourself to ask. If you have to speak with someone about IMPORTANT account information, then go down there in person, don't call over the phone because they are not going to tell you anything. Also, if you must send any VERY IMPORTANT cancellation letters by mail to any company(not just golds) send it certified mail to protect yourself. I for one have been completely satisfied with Golds but I don't ask for much from the staff because I know all that I need to know. If you are wanting more one on one and having staff be more personal with you then you should consider signing up with a smaller gym. Smaller gyms know that even if they put 20 or 30 thousand into their gyms they will still not be as nice as Golds, so they will use the one thing that Golds doesn't have just because of its mere size. They have less clients so they can give them more attention and lets face it you know that all that any of you want is attention otherwise you wouldn't be wining and crying online. A relationship with a gym is similar to any relationship that you will have and this same reason is probably why you are in the gym in the first place......mid 30's to early 40's single and out of shape you aren't getting the attention you want and desire. Many of you divorced. You cant seem to understand why the salesperson was so nice to begin with and then once they got your money you didn't get that ATTENTION anymore so you had to Complain another trait with which you are very good, another reason you're single and lonely. Ive said all I have to say. Goodbye and I hope you learn something from this.