Lowe's Complaint - Kitchen Cabinet/Countertop & Installation
CHARLESTON, SOUTH CAROLINA -- We purchased kitchen cabinets, solid surface countertop and installation. We have an 1840 house and space for the kitchen was limited. The salesperson was a flake and came by twice and installers came by three times to measure--they still got it wrong! Countertop and dishwasher panels ordered wrong! After much effort, countertop replaced, but dishwasher still wrong and not custom installation at all.
On installation, the price was raised $600 over first estimate; the installer was rude and did a crummy job.
Complaints to the manager of the store went unanswered; complaints to the person in charge of installation were sort of responded to. Failure to deliver and install a shelf which was ordered still waiting 5 months later--and no responses from the store.
Called the head office to complain--no follow up by the person I reported this to.
So, result is I have a kitchen that really does not fit the space; the finish on some cabinets is not correct; missing shelf; ordered materials such as expensive finished plywood sheet which were never used by installer and are sitting in my storage area.
I think I will sue them for substandard job.