British Airways Complaint - Never Ever Again
British Airways loses all of my luggage then blames me. Thats the extent of their customer service.
On May 25th, BA loses my entire parties (3 persons) luggage at Heathrow airport on a flight from Vancouver via London to Lusaka (Zambia). Upon arrival at Lusaka Airport, customer service immediately begins telling customers that luggage has been lost at Heathrow and hands out papers to fill out. No claims numbers are given, only a request for contact information. We are told that the luggage will arrive in 2 days. The luggage never arrived and still hasn't as of today. Upon contacting BA customer service in 3 cities (Lusaka, Johannesburg, and London), we are given the run around including searching airports. The BA office at Lusaka airport does not allow us in their office because (as quoted by the Manager of the BA office), they do not help with baggage and only sales. The London based customer service explains to me that the lost luggage is my fault and that there are thousand of bags they would have to search through in order to help me. As I explained to them, I was about to enter Kruger National Park. Shopping malls don't exist and I need all my luggage due to the area that I was entering. They refused to help.
I have now arrived home and continue to get the run around from BA customer service with no signs of them returning my luggage. I am a frequent flier and I will be advising that my Company does not use BA any longer as this is the 5th instance of lost luggage by an employee of my Company.