Macy's East Compliment - Very Helpful Employees

Posted by sarahnkrystal on 2008-06-08:

Mary sounds like a wonderful employee!

Posted by Ponie on 2008-06-08:

townie, might I suggest you run off a copy of this letter and send it to the manager of Macy's East at the Holyoke Mall? Although I may be mistaken, I don't think there's any way the store will know about the compliment you paid Mary. It was good of you to write. Too many of us (me included) will complain when something doesn't go exactly our way, but we seldom take fingers to keyboard to pass on the compliment. You are the exception.

Posted by woodsk1 on 2008-06-08:

www.macys.com/tellus The comments go direct to the managers of the stores. They love to hear the good stuff!

Posted by Edie on 2008-07-10:

On 7/8/08, I returned a pair of Lacoste shorts that I had purchsed for my son's birthday. After wearing them one(1) time and after laundering them, he asked me to iron them. During ironing, I found a tear about 1" long at the back pocket. I then found my receipt and returned them hoping they would replace them. I was lucky enough to get the salesperson, Gabe Duttlinger. From the time Mr. Duttlinger started helping me, he was wonderful. So agreeable, courteous and helpful. They didn't have the same shorts in the size I needed so he called the Lacoste Store in the mall and found a pair for me. He returned my money and I walked down the mall and picked up the new ones. If only all retail stores could have people like this working for them,It would be so pleasant for your customers. I know all customer returns are not valid, but this one was. The shorts were defective and I appreciate he could see that without making me feel like I was doing something wrong. This young man deserves all nice things in life. This is the first time, I have taken time to comment on an employee, but Mr. Duttlinger is truly an OUTSTANDING EMPLOYEE. J. Conley

Posted by Pete the Broker on 2008-07-23:

Ed, of the Men's Dept in your Saugus, MA store was very helpful to me when I was shopping there July 9, 2008. I was waiting in line at another register when Ed came over and offered to take me to his register. He was very upbeat, took my coupons and processed my purchase without delay. He thanked me for shopping at Macy's. I would say he is an example of an Outstanding Employee and left a positive impression on me.

Pete, the Broker