MAACS Complaint - MAACS Military Uniform Supplier

Review by vesperry on 2008-06-09
This company is absolutely horrible, and no one should use them who is in their right mind. I attempted to order some ABUs from them in December before my PX/clothing sales started carrying them. They also say that in order to reserve your items ordered they charge you when the order is made and not when they ship. About two months after ordering my uniforms, my clothing sales started carrying them, so I attempted to cancel my order.

First I just kept getting the run around and being passed from one person to another. Finally on 7 April I received a plea to keep my order, but I told them to please still cancel my order and to credit my account. Well, after this I heard nothing from them even after numerous attempts to contact them and find out what the status is. They only bothered to return an e-mail when I told them if I didn't hear back from them I was contacting the better business bureau.

I then heard back and said they are doing returns/cancellations in a different format. I went through that process, and I got back a BS letter saying that they couldn't credit me b/c they have been having double returns and credits, and that I had to contact my credit card company myself to stop the charge and get credited back!!


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