Citibank N A Complaint - Online Account Hacked
VIRGINIA -- We have been Citibank customers for over 10 Years. Citibank offers online bill payments for Credit Cards, Utilities etc through their online banking system.
Yesterday while checking our account, we realized someone had actually logged into our account (considering it a secure site) - set up their own Credit Card and paid $6K through our account!!!
We were aghast that such frauds happen. We contacted Citibank immediately and notifies about our account being compromised. All we heard from the is that will open and investigation and will try to get our money back.
We had provided all the information required- we even gave them the credit card number that was used, how hard is it to find out whose number that was. Not only did we have to go through the process of closing our account and opening a new one, we had to replace all our credit cards since that information was easily available to hacker once he logged in.
Since we have no balance left we will be late on all our payments as well.
Citibank refused to prioritize our investigation and every time we called for an update on the investigation status, an associate would say they cannot see any complaints on the account and open a new report. This happened 3 times. What kind of system do they have? The associates sitting in some third world country were not even able to understand how the account was compromised.
We are extremely unhappy and are only waiting for the result of the investigation and for our money to returned. We will start looking at other options.