[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Citibank N A Complaint - Online Account Hacked - Online Banking
Online Banking - Complaint
VIRGINIA -- We have been Citibank customers for over 10 Years. Citibank offers online bill payments for Credit Cards, Utilities etc through their online banking system.
Yesterday while checking our account, we realized someone had actually logged into our account (considering it a secure site) - set up their own Credit Card and paid $6K through our account!!!
We were aghast that such frauds happen. We contacted Citibank immediately and notifies about our account being compromised. All we heard from the is that will open and investigation and will try to get our money back.
We had provided all the information required- we even gave them the credit card number that was used, how hard is it to find out whose number that was. Not only did we have to go through the process of closing our account and opening a new one, we had to replace all our credit cards since that information was easily available to hacker once he logged in.
Since we have no balance left we will be late on all our payments as well.
Citibank refused to prioritize our investigation and every time we called for an update on the investigation status, an associate would say they cannot see any complaints on the account and open a new report. This happened 3 times. What kind of system do they have? The associates sitting in some third world country were not even able to understand how the account was compromised.
We are extremely unhappy and are only waiting for the result of the investigation and for our money to returned. We will start looking at other options.
Yesterday while checking our account, we realized someone had actually logged into our account (considering it a secure site) - set up their own Credit Card and paid $6K through our account!!!
We were aghast that such frauds happen. We contacted Citibank immediately and notifies about our account being compromised. All we heard from the is that will open and investigation and will try to get our money back.
We had provided all the information required- we even gave them the credit card number that was used, how hard is it to find out whose number that was. Not only did we have to go through the process of closing our account and opening a new one, we had to replace all our credit cards since that information was easily available to hacker once he logged in.
Since we have no balance left we will be late on all our payments as well.
Citibank refused to prioritize our investigation and every time we called for an update on the investigation status, an associate would say they cannot see any complaints on the account and open a new report. This happened 3 times. What kind of system do they have? The associates sitting in some third world country were not even able to understand how the account was compromised.
We are extremely unhappy and are only waiting for the result of the investigation and for our money to returned. We will start looking at other options.
Comments:
Posted by madconsumer on 2008-06-09:
do you have a firewall active on your computer?
do you have an adware and spyware program running?
does your online services lod ip addresses for each and every online sign-on?
i suspect this could have happened if you are not running as firewall.
do you have an adware and spyware program running?
does your online services lod ip addresses for each and every online sign-on?
i suspect this could have happened if you are not running as firewall.
Posted by Robf on 2008-06-09:
Have you filed your dispute in writing? If not, do so. Banks will usually provide a provisional credit to your account while they investigate but most times after they have received a signed affidavit from you. It also helps preserve your rights in the disputed transaction.
After they have your affidavit, they have a certain number of days to complete their investigation.
After they have your affidavit, they have a certain number of days to complete their investigation.
Posted by MRM on 2008-06-09:
I would recommend a software called Roboform where it automatically log in the website for you. Any kind of spyware programs cannot capture your keystrokes when using Roboform. Please see my raving review on Roboform.
Posted by KenPopcorn on 2008-06-09:
Robf is absolutely correct. When you contact them by telephone and file a claim, you should always following up immediately witha registered letter reiterating everything that transpired on the phone call, including the ID of the agent who took your claim. They can dispute receiving a call, but not a registered letter. Once they have the claim, a clock starts ticking for them to resolve the claim, otherwise they incur liability.
Posted by moneybags on 2008-06-10:
Contact the police department and the DA's office. Many banks won't do anything without a criminal investigation being launched.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Citibank N A:
- ThankYou Points a Rip-Off, and Ripped Off - ThankYou Rewards Service Center
- Deceptive Business Practice - Credit Card
- Poorly maintained website and payment system - Citibank Student Loans
- Offshore customer service - Card was compromised...charges in Hong Kong, Australia, etc.
- CitiMortgage can be sued in Small Claims Court - Mortgage Refinance