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Nanking Complaint - Bad Customer Relations

Review by kinicy on 2008-06-09
SOUTH PLAINFIELD, NEW JERSEY -- They lack courtesy and are actually rude. We have been to this restaurant on 2 separate occasions and happened to arrive some minutes before their scheduled break between lunch and dinner. No courtesy or apologies just simply you cannot come in we are closed even when there were people still in the restaurant being served. We had called ahead and were told they were open only to get there and be turned back rudely.

I decided never to return, the food is not that great anyway. Learn some manners and courtesy it would help your business.
Comments:3 Replies - Latest reply on 2008-06-09
Posted by Anonymous on 2008-06-09:
Obviously you missed the cut-off for the lunch menu. An apology may have been in order but YOU were the ones that were late.
Posted by cherpep on 2008-06-09:
Is their 'scheduled break between lunch and dinner' a posted time? If so, I am surprised you didn't remember this from being turned away the first time. If it's not posted, I can understand your frustration and would also not return there. A new restaurant opened in Downtown Detroit that we wanted to try - called ahead to find out their hours and twice attempted to visit the restaurant during those times, but both times found it closed. We never went back. It's amazing to me that they are still in business.
Posted by Anonymous on 2008-06-09:
Yeah, I pretty much agree with Cherpep on this one.

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