PetSmart Complaint - Dog Grooming
LACEY, WASHINGTON -- Tuesday June 3rd, we took the dogs to Petsmart for general grooming, bath, brushout, nails, etc.
The Petsmart we use in Casa Grande, AZ trims the dogs' feet before trimming nails, our female especially, tends to have "grinch feet". The Petsmart in Lacey, WA did not trim their feet, the rates had gone up in a weeks time, since I called and double checked the rates...and in bringing the dogs back out to us, drug them through a ton of hair on the floor, causing our female to have gagging and breathing problems from hair she breathed in while in all that hair.
I had thought about taking them back for a pre-flight grooming before going home, but have changed my mind, I'll call around and find another groomer... but we will continue to use Petsmart in Casa Grande.
One other thing I'd like to mention is that our little female isn't the same friendly dog we brought up here, she's never acted this way and only since going to the new Petsmart, can't help but wonder what else happened there. She's become very withdrawn and moody.