Mattress Warehouse Complaint - Serta Mattress
FREDERICK, MARYLAND -- We went to Mattress Warehouse and bought a very expense Serta bed. Once at home I found the mattress would sink in all around me making me hot and uncomfortable, not to mention hurting. So I called the store and they let me come down to get a second mattress but firm. I thought this would fix the problem but nope this bed also had sink spots and I woke up hurting worse then when I went to bed. I explain to them I'd had surgery for my back and this bed just wasn't any good. So once again I tried to replace it but the store wouldn't let me even though I'm suppose to have a 10 yr. warranty, so much for warranties. I ended up calling a Consumer mediation clinic to help me out but still got nowhere because the clinic closed for the summer.
Now just last week I had to pay $45.00 for a second inspection which consists of a string test, which everyone knows that won't show any sink spots. But I'm waiting again. The manager is very nice and understanding at the store as he's seen these problems many times over with the same bed Serta but the company seems to care less.
They need to step up to the plate instead of ripping people off. Tired