Washington Mutual Complaint - WaMu Ripped Me Off For Almost $100!!! Transferred Money To Another Account Without My Approval
Let me begin with the fact that my daughter and I had a joint account since she was 17 (about 3 years ago). When she turned 18 and was going to college in Texas she got her own account with WaMu. I tried to take her name off the joint account but was told we would both need to come in to a branch to do that, well that's kind of difficult when she is in TX and I was in WA, so I asked if I could just close the account and get me another one and was told I couldn't do that either for the same reason. So we left things be.
Never had any problems until just recently when her account was overdrawn. WaMu decided to take everything I had in my account $94.54 and transfer it into her account without any prior notification or asking for my permission, they basically robbed me.
I didn't even know what had happened at first. I went online to see if a $75 check I had mailed had come out yet and instead I was horrified to see my balance at $0 and no the check had not come out yet. All it said was *Transfer Withdrawal* and the amount, not where it went or who approved this transfer. I called them immediately and after getting the runaround on their automated phone system I finally got to talk to a live person who informed me that their resolution center was now closed and I would have to call back in the morning. I spent a sleepless night waiting for 6am Pacific time so I could call them back. When I called them back, after I had to go through the spiel with the automated system again, I finally got a person on the line.
I explained the situation once more and asked what the heck was going on, why was all of my money taken out of the account? She told me it was because my daughter's bank account was overdrawn and since her name was still on my account they were allowed to take the money out of mine to put it in hers to bring her negative balance down. Well, I was outraged at that point and demanded to speak with a supervisor. She wasn't much help either, after I explained my situation yet again she just simply said that they were allowed to do this because my daughter's name was on the account. I told the lady that this was MY money and that my daughter hadn't done any transactions with this account for over three years. I also told her that I had two checks coming out that needed to be paid and would now bounce as a result of them taking my money.
It was obvious that the lady didn't give a hoot and informed me that if there was any checks that were going to be returned for insufficient funds I would get an insufficient funds charge of $34 for each one. Say what? They rob me of every penny I had and then they gonna charge me another $34 ontop of it for bounced checks that shouldn't even be bouncing because I had enough funds in the account to cover them?
My daughter and I now both live in Idaho, so we went to the WaMu branch here to close the account. And guess what? They didn't need both of us, I was able to close the account just fine without my daughter's signature or even asking for her approval. When we questioned the clerk about this, she said I was given false information back in Washington when I first tried to either remove my daughter's name or close the account then. This whole situation could have been avoided if they would have let me take her off the account then.
The reason I closed this joint account is that I also have a joint account with my ex-husband and I don't want them taking money out of that account when my other one goes negative due to the insufficient funds charges, they could just do a chain reaction transferring funds. I have no idea what will happen with the bounced checks now either, one of them is for less than $5 and I'm sure they'll charge me another $34 insufficient funds fee for that one as well, bringing the grand total of the rip off to $162.54!
I'm not sure if they can legally do what they did but it certainly isn't very ethical. I feel like I was robbed and in a sense I was. I went on the FDIC website and filed a complaint with them. I don't know how much good it will do but if you do business with Washington Mutual aka WaMu BEWARE!!!!