Lowe's Informative - Update: Lowe's in Frisco, Texas resolves my issues very quickly in a professional manner. Kudos are in order.
There is not a person reading this that does not make mistakes. Recently we ordered $8,500.00 worth of hardwood flooring and carpet. The installation was excellent but the logistics and communication were atrocious. The materials needed did not arrive as promised by the manufacturer or they were shipped incomplete.
I am typically the type of person who will go 40 miles to avoid controversy. In this case I was furious not at the problem but at the way the problem was addressed.
After penetrating several layers, I got the attention of the right people. The store manager stepped up to the plate and turned a lemon into lemonade.
I will give the Lowe's the benefit of the doubt and support them. I would encourage you to do the same. If you ever have issues, go straight to the store manager------he is a take-charge professional