Victorian Inn and Queen Ann Complaint - Bed Bugs, Dirty Sheets Nasty Room
BRANSON, MISSOURI -- My 18 year old son got his first job and wanted to take the family to Branson, Missouri for a little vacation. He had 100.00 to spend on a room for us so we found The Victorian Inn across from White Water. He rented two rooms for 90.00 for us. When we got into the room I noticed one bed had one pillow and told my son to call the office and tell them we needed one. Then I thought this is odd, so I pulled back the covers and to my horror saw blood and pubic hair on the sheet, so I pulled back the other blanket and you could tell the sheets had not been changed there was an indention on the pillow case where someone had slept. So I went to the boys room and pulled back the sheets on one bed and there was pubic hair all over the sheet.
I grabbed my kids and our stuff and told my son to get our money back. The managers apologized and explained they had just taken over management and had 24 complaints the day before, but they would not give our money back, but the owner owns 5 properties in the Branson area and sent us to the Queen Ann down the street, I went and pulled back the sheet in the first room and found a scab on the second bed, and the room smelled like pee, so we went to the office and they said come back in awhile and we will make you happy, We went by some of the other motels they owned and they where smelly awful places, this owner owns The Rosalee, Hi Hoe,The 76, and one across the street from th Hi Hoe, I cannot remember the name of. We went back to the Queen Ann and it appeared they had changed the sheets so we took room 209 and 210 and dropped our stuff and went and had dinner and came back.
We were in the room 5 minutes and sat on the bed and I felt something bit my leg, my 5 year old was laying on the bed and started screaming something had bit her leg, my older daughter found something smashed into the pillow, we grabbed our stuff and left. Both hotels REFUSED to refund our money, they did not care that we had expected clean rooms for our money, oh by the way there was a big spider in the bathtub an t the Victorian Inn!!! I called the health department and off course they showed him rooms that they had cleaned, but the people that own these count on the fact that they are renting to tourists and figure they will never hear from you again, so they can STEAL your money and force you to accept their filthy conditions. I went back the next day when the owner did not call me as I was told they would and the health inspector was there and these managers where telling him we stole there NASTY disgusting pillow. He said I did not find anything, and I said if there was nothing wrong with these rooms would we take the chance of losing 90.00? and would you want you children sleeping in these beds?
The manager called my son a liar and said they never said they had problems with 24 other guests, my daughter heard him say that too. These are fowl disgusting places with seedy people running them, putting at risk every, mother, father and child that sleeps in those beds, God only knows what people have caught in those rooms, so please anyone who has ever stayed at any of these motels and had problems, post a complaint and call the Taney county health department and get these slum lords put out of business.