We Clean America Informative - House Cleaning
THOUSAND OAKS, CALIFORNIA -- I have yet to read anything good about this company. But as their price and promise compared well to other companies in the same arena, I decided to try them out. A 3 bedroom/2 bath home for $60 the first visit and $70 subsequent visits (biweekly) sounded like a great deal, only because no one I know gets that price in a licensed company. I won't do the unlicensed route.
There was only one negative, in that my appointment time was indeed changed. I made an appointment for a Saturday at 9 a.m., and was called two days before, informed that it would have to be 11-12. That didn't work for our time, so I switched to the Monday after. They would have done it on Saturday afternoon, Sunday morning, etc. But I got to choose another good time for us. No whoop.
Unlike the other complainers, I've yet to have a problem with getting in contact with a human. Every time I've called, it has been picked up within 3 rings and I've spoken to a polite individual that was not rushed. In fact, two representatives called me in order to change my appointment, both apologized profusely, and were very polite in the exchange.
Based on speaking to the representative upon making my first appointment, and reading the fine print on the coupon, I'm aware that they do not do laundry for free, nor do they wash the inside and outside of every window in your home. Maybe due to the other complainers, they have removed that promise from their advertisement?
The couple that came was polite and understood English well. I had two areas of concern, and they addressed them perfectly. Items were moved and cleaned around. The only items not removed were the range guards on the stove, and I will simply inform them of this next time and it will be done.
I will continue to use this company, but I do understand the complaints. I don't have a conflict of interest with schedule, as I work from home. I'm also not the sort to expect perfection when I'm only paying $70 for a two-team force that comes for 2 hours to clean my own. It's a deal. And we need to be realistic in our expectations.
Just wanted to balance out the other complaints, as the way I interpret it, you can't expect a $100 job from a $60 coupon, and it's unfair to.