Kasier Permenante Complaint - Signing Up For An Individual Plan / Getting A Quote
MARYLAND -- Beware...... Kaiser is very misleading. Do not apply for an Individual plan online unless you are definitely going to sign up with them. In requesting a quote they require you to input your credit card information. Do NOT give them your information unless you are 100% certain you want the plan you applied for and agree to the price. They will take money out of your account eventually.
I inquired, requested a quote, in mid April. Online it states that the 1st months premium will come out and each month there after it would come out the beginning of the month. I was constantly calling to find out if I had been approved and what the cost of the other plans were. The end of May they deducted payment for coverage for the months of May & June (yet there website stated that the month of June would come out the beginning of that month).
Every time I called membership services, I would speak to someone different. I would keep track of their names and get direct #'s. Each time I was told I would be getting a refund in a few days time. After I few days, I would call back b/c I had not received a refund. It is now June and I have received a refund, BUT they have now taken another two months coverage out of my account!!! It is very frustrating. Health Ins. is not cheap.
I sympathize with all the reviews. They have horrible customer service reps. I had a baby in December and could not leave the hospital until I made my baby an appointment. I had to get the baby registered. It took over two hours on the telephone and they would transfer me from one person to another. Finally, the doctor from the hospital called Kaiser and it was taken care of.
I have never seen the same doctor when visiting Kaiser even though I am assigned a Primary Care Physician. The doctors are clueless. I usually tell them what to do.