OKLAHOMA CITY, OKLAHOMA -- We ordered carpet from Lowe's for our living room and hallway. The carpet in the bedrooms was to remain. The experience wasn't bad until it after we paid for it (strangely enough). First, their promise to keep me informed meant nothing. The only contact that was made was by me. At every step of the process. That didn't bother me too bad. The real kicker was when the carpet was installed. When the guy installed it, my wife was the only one home. She didn't realize that she needed to check the seams in the doorways to make sure they were under the doors, considering the difference in the two carpets. Of course, being a professional installer, one would think you shouldn't have to check things like that. What did I end up with?
And this guy supposedly has 20 years experience in laying carpet. After I got home and saw it, I called Lowe's to express my displeasure. They said they would contact the installer and call me the next day. Nope. Yet again, I had to call them. The installer called a couple of hours later and told me his solution. My jaw literally dropped. He wanted to set up an appointment so he could take some of the scrap carpet that was left over and add a little piece to each doorway, making 2 seams in every doorway. Uhhhhhh....I think I'm gonna call Lowe's again. I'm really not expecting too much from them anymore. Wish me luck!