Arby's Inc. Complaint - I Will Never Be Back
ATLANTA, GEORGIA -- I wrote this letter to Arby's about their restaurant in East Point, GA
I love Arby's, but seldom go because the one nearest my home has notoriously bad service. I gave in yesterday, and hoped I would at least get some good food.
I had a horrible experience, with some of the most inept customer service people one could imagine.
I had to repeat my order 4 times in the speaker. When I pulled up to window, I had to repeat it to the man/boy in charge of the window, twice. He told me it was $5.55. I knew that was not enough, and I repeated my order, now for the 7th time. He said $9.61. I gave him $10.01, he gave me $3.40 in change. I returned the three dollars saying it was not mine. He told me to pull up and wait for my chicken. Not once did he apologize for his incompetence, or thank me for my patience, or even thank me for not stealing the $3.
That exchange took ten minutes. I waited another 5 for the food. When it arrived at my door, the deliverer just held it out to me, not a word was spoken by him. (thanks for waiting? hello? nothing!)
When I looked in the bag, the order was completely wrong. Now furious, I parked my car and went inside to get my money back. The lid to my soda popped off, having not been applied correctly by this person who works for you, and it spilled all over my shorts.
Once inside, I asked politely for my money back. The woman who took my food disappeared for 5 minutes. She finally returned and gave me my money. AGAIN, no apology, no words at all. It could not have mattered less that I was angry or disappointed. It could not have mattered less that I was alive to her.
This location is filled with the most amazingly rude, incapable people. I pity your company for having them as ambassadors.
I will never, ever eat there again. And I intend to tell everyone I ever meet about this experience. You should be ashamed.