Subway - 11000 Roosevelt Blvd. Philadelphia, PA Complaint - Bad Customer Service, Disgusting Hygiene, Disrespectful Towards Customers
, PHILADELPHIA, PENNSYLVANIA -- I frequented the Subway location at 11000 Roosevelt Blvd. in Philadelphia PA (next to Target) quite a bit only because of its proximity to me and have witnessed some very disturbing practices. For one, this Indian lady that works there (I believe it is the owner, unfortunately she does not wear a name tag) is so rude, practices bad hygiene and rips off her customers. You will know who she is because I have only noticed 3 people work there, a young guy who is way cool, a younger girl, and then this middle aged Indian woman I am complaining about.
I observed this woman make a sandwich for the person in front of me, she laid her plastic gloves on the counter and once she was done ringing her up, she re-wore the gloves. She then proceeds to open the oven before she makes my sandwich. Yuck! How many times did she re-wear those gloves. How many items did she touch, money, credit cards, unsanitary items before she made my sandwich? A new pair of gloves should be worn just prior to making a sandwich if you are both the sandwich maker and the cashier.
The re-wearing of gloves when handling the sandwich making and money, is a clear indication about how little importance is paid to sanitary practices when they cut up their vegetables. You may end up with e-coli or some other kind of infection. I personally have experienced a stomach ache twice after having a sandwich from this Subway location.
On another occasion, just yesterday 6/11/08, the same woman asked if she could help me. I ordered a 6-inch roast beef sandwich. I usually order double meat, but decided to go easy this time. I saw her put down 3, half pieces of roast beef and this was considered a serving. I asked her about it and she said "Well sometimes the slices come big and sometimes the slices come small". So basically if the slices are 1/2 pieces you will not be given the adequate amount of sandwich meat to equal 3 regular size slices. This is a complete and total rip-off. I then asked her for double meat and she, out of the goodness of her heart, decided to add one extra piece of roast beef. So all and all, I actually received 3 1/2 slices, less than a serving of double meat. I paid for a serving of double meat and it is not what I got.
During this same trip, there was a lady in front of me that was unsure what sandwich to order, well this same woman looks over at the cashier and laughs, obviously making fun of this customer.
On a different trip to this Subway between 6/03/08 and 6/06/08, this same woman had just about finished making the sandwiches for the 2 young ladies in front of me. When the customer asks her if she could get mustard on her sandwich. The woman appeared annoyed and had to walk to the back room to get it. I would consider the mustard to be a very popular condiment and should be side to side with their other condiments and sauces. When the young lady finished paying for her sandwich, she asked the woman if she could heat it up in the microwave for 10 seconds. The women asked "Why?". Why else would you want a sandwich in the microwave. Anyway, she said she had to wait, and proceeded to ring the following guys order instead. Now, he only had 2 sandwiches, but it took her a while to ring him up, she was most definitely stalling.
The young lady thought that she had placed her sandwich in the microwave and was concerned that it had been in there a while. Her friend finally said to this woman, if she could please remove her sandwich from the microwave, that it was probably burned by now. The young lady was upset and understandably so. At that point, this woman stopped what she was doing, removed a vat of what appeared to be cucumbers from the microwave and finally placed her sandwich in the microwave. When these young ladies left, she made a comment about them to the customer she was ringing up.
Poor customer service, disgusting hygiene, disrespectful towards customers, rip-offs. This is what this location, Subway on 11000 Roosevelt Blvd. Philadelphia, PA next to Target offers. Please be warned! I will never go back.
I don't know what it is but I have had bad experiences at the other two Subway locations. At any rate, please take your business elsewhere, to another Subway location that is worthy of your business or other sandwich shops such as Quiznos. I have been to Quiznos many times and have never experienced any problems.
People like this should be banned from owning a Subway franchise! We should boycott this place. I warn you against going to this location, but if you do, be vigilant when dealing with this woman. The more people that experience what I am complaining about, the more voices there will be and something will finally be done. Mind you, I am not writing this because I have a personal vendetta against this Subway location, but when you receive the same consistent, reprehensible treatment time and time again, it is time to spread the word.