RCA - Thompson Complaint - RCA Is Junk, Save Your Money And Buy Something Else
On July 25, 2006, I bought my husband a 52 inch RCA projection TV from Wal-mart. I paid $897.00 for the TV. June 1, 2008, the screen "spoiled", it did not go out, but gives a 3-D concave image. The upside is you can listen to the TV.
The day it broke, I called RCA-Thompson. These people are NOT smart!! They told me that the picture is covered under warranty for 2 years BUT parts and labor is not covered. Then what the hell do they pay for?? They gave me a phone number to a service center. I called this man who is 70 miles away. He said that it sounded like some sort of tube and the price with parts and labor should be around $200.00 and I have to take my TV to him, 70 miles one way.(70 miles one way times there and back 140 miles, plus that trip again to pick the TV up after it is fixed, 280 miles total. We have a truck that gets about 14.5 miles to the gallon, gas is $3.86 a gallon. Total for fuel about $75.00.
Today, after stewing over this for almost two weeks, I decided to call Wal-Mart and tell them what crap RCA is and that they need to pull these products from the shelves. I spoke with two very nice people at Wal-Mart who listened to me crab about my TV.
Then, I call RCA again. This lady was very hard to understand and she could not understand me, which made the conversation go south, FAST!!! I asked her for the shipping address for RCA. She asked me why I needed the address. I told her that I was going to take the TV apart and ship it there piece by piece, just to make a point!
LONG story Short, save yourself the time, energy, dollars, and stress. Buy anything other than RCA.