Ideal Image Laser Hair Removal Complaint - Poor Customer Services!!!
AUSTIN, TEXAS -- I went to the North Austin location for my consultation, signed a contract, and applied for Care Credit. Ten days later I found out my card was charged for $3000- prior to any treatment! I called the office manager multiple times and she was never available and never returned any messages. She finally took my call and said there's a no refund policy. She refused to provide me with Owner's or Doctor's names or numbers. I also sent a letter to her stating my concerns but have not received a response.
This place has the worst customer service and is very unethical!! I am a dentist and work with patients everyday and I don't charge anyone's credit cards if I haven't done any treatment!!