Ideal Image Laser Hair Removal Complaint - Poor Customer Services!!!

Review by Dr.Tran on 2008-06-12
AUSTIN, TEXAS -- I went to the North Austin location for my consultation, signed a contract, and applied for Care Credit. Ten days later I found out my card was charged for $3000- prior to any treatment! I called the office manager multiple times and she was never available and never returned any messages. She finally took my call and said there's a no refund policy. She refused to provide me with Owner's or Doctor's names or numbers. I also sent a letter to her stating my concerns but have not received a response.

This place has the worst customer service and is very unethical!! I am a dentist and work with patients everyday and I don't charge anyone's credit cards if I haven't done any treatment!!
Comments:2 Replies - Latest reply on 2008-06-13
Posted by madconsumer on 2008-06-12:
they do this, because as soon as you find out they do not work, you will not want any treatments.

laser hair removal is okay at slowing down hair growth for people with dark hair. laser treatments will not affect white, red or grey hair. so as your hair becomes finer and lighter, the treatments will no longer work.
Posted by moneybags on 2008-06-13:
Contact your credit card company and dispute the charges. Bet you get a response!

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