Pricemad Informative - Pricemad Bait & Switch

Review by danaron2000 on 2008-06-13
If you’re considering buying something from PriceMad consider this, I ignored all the bad reviews about them and paid for my stupidity.

On May 6 2008 I bought a new Samsung HDTV for $1618 from PriceMad. What they shipped was not new, and it had been re-packed so poorly, using hand-chopped-up pieces of Styrofoam as packing material, that the TV frame was scratched from rocking around in the box. The HDTV was dead on arrival.

I was outraged. I took pictures, sent them to PriceMad in an email, and called them. The shipping manager, who I was referred to with my complaint, tried to tell me that it was probably FEDEX that re-packed the HDTV after it left PriceMad’s store. This sounds to me like management is complicit in bait and switch scamming. If our shipping manager switched and packed a product like that in my former company, and used FEDEX as an excuse, he would have been fired on the spot.

I was asked by PriceMad to call in a Samsung service person to repair the HDTV. After considering my options I did have the HDTV repaired. The technician looked at the TV and asked me if I thought this was a used TV. I did, and he must have also. I filed a dispute with my credit card company to try to recover the difference in price between a new and a used TV. Sending them this one back and waiting an undetermined amount of time for a replacement did not seem to be an option given their deceitful practices to date – they had my money and I wouldn’t have anything if I sent the TV back.

From my research on Ebay and Craig’s List I found a used HDTV exactly like the one I bought for $750 less than what I paid. I settled for $350 refund from PriceMad. What a screw job.

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