Diamond Sportsbook Complaint - Beware Of Depositing Money With This Entertainment Site
COSTA RICA -- As an occasional horseplayer I chose this company, Diamond Sportsbook to bet on a few horse races. Their claim to open an account with ease is true but making a deposit into your account is another thing. I made a small deposit when I opened an account with them, thankfully it was small. I am somewhat convinced that along with their sportsbook business they try to steal money from new depositors as a sideline whenever possible. My deposit was processed, the money taken out of my bank account and then my account was closed within minutes. I called customer service and was told I needed to fill out some forms and e-mail them back to them, which had never been mentioned in their information or application. Not having the ability to fill out the forms, scan and e-mail them back I used their fax service.
This form required a front and back copy of my credit card and drivers license along with an penciled imprint of my credit card done in a certain box on the form. This done,I tried the site again the following day, no dice. Called customer service again and was told the copies were a bit dark and the imprint a little light. Completed and faxed again, still not accepted as the imprint was not entirely in the box shown on the form. As a side note the 16 digit number on any credit card would not fit in the boxed area of the form. Still no access now told my DL copy was too dark and I was using an IP address indicating I was in Kentucky and my mailing address was in South Dakota, I was actually in Cincinnati, Ohio on business but to them it was part of my grand scheme to commit credit card fraud for 50 dollars even though they had my money.
Well still no results not able to use the account nor get a payout of my deposit after 7 days of trying, because my account was closed. My last call and request to speak to a supervisor was denied saying the supervisors were off today. Yikes what a mess.... I have pretty much written the money off, being thankful it was a small amount.....Beware of this company or any operated by the CRIS Group.....Cheers, Allen