Target Complaint - Target Visa; Beware Its Predatory Practices
PHILLY BURBS, PENNSYLVANIA -- I stupidly accepted a Target Visa to get 20% off a large purchase, and I've been regretting it ever since. I'm the kind of person that pays the entire balance, on-time, at end of each month.
A few months back I paid my balance on-line, as usual. I returned home from a trip and found a letter from Target Nat'l Bank/Target Visa saying my account was "on hold" due to non-payment. I called immediately and was told my on-line payment was not received. Mind you I keep printed and PDF receipts of all my on-line payments and purchases.
I offered a receipt, but Target had no interest. After hours of phone calls and speaking to at least eight representatives I thought my account would be corrected. My next bill had a $25 returned payment fee, a $35 late fee and my interest rate had jumped to 28%.
So I went back to the phones-and got no where. I contacted the Better Business Bureau and filed a complaint. The response from Target Nat'l Bank assured that all would be made right, although never accepted responsibility for the mix-ups. Next, statement-nothing was corrected. Called and referred to the BBB response-again I was told all would be corrected, in next statement. It came, nothing had been corrected. I canceled the account but refused to pay increased interest or fees. Now some 4 months later I continue to complain, but nothing happens. Target, in effect, holds my credit rating hostage trying to force me to pay for its mistakes. My next step is to refer the case to my state's Attorney's General Consumer or banking division.
No wonder Target's credit card business is a financial mess! Hope JP Morgan knows what they are buying into. Stay away from Target credit cards! You'll be glad you did. I for one will never buy at Target again!