Vonage Complaint - Vonage Service And Cancellation
KING GEORGE, VIRGINIA -- I was not happy with Vonage service. I had a horrible echo on my line - many people would complain about it when I called them or they called me. When I tried to cancel I was told I had to wait 12 months. When I moved I was told I could put my Vonage on hold for the 2 months remaining in my 12 month commitment for free until the anniversary date.
But they billed me $5.96 both months. When I called to cancel they were arguing with me and stonewalling my request. I got frustrated I finally yelled at the guy "what part of cancel don't you understand?" All of a sudden I was told I had a 24 month commitment and there would be a $39.99 charge for cancelling the service.
Well, I'm a very successful real estate broker and I will definitely tell my clients not to sign-up for Vonage. What a terrible experience.