Sprint Complaint - Overpayment Held For 60 Business Days
VIRGINIA BEACH, VIRGINIA -- I was a loyal SPRINT customer for over 4 years. I always paid my bill on time and in full. I chose to cancel my service with SPRINT at the end of my contract. While speaking to the customer service department 2 weeks prior to the end of my contract I was told I had to call back the day my contract ended in order for them to process my request. At this time I received all the information as to why I should renew my contract, which I expected as it is a sales business. The day I called to cancel I was told I was a day late in calling, I explained that it was the day I was told to call by another representative.
Needless to say after much conversation I was told I owed for 1 more month - which I didn't understand since I calculated that I was paid up to date. I didn't argue and when I received the bill I paid it, come to find out I was correct, and now I was owed all the money I sent. However, SPRINT has up to 60 business days to return my money? I don't understand how they have to right to hold on to my money for 60 days?
When it comes down to it, they were incorrect in sending me a bill - it is their mistake, why can't they just refund me my money. It's been over 45 days since I've cancelled my contract and I still haven't received my money. I was never really impressed with SPRINT's customer service before and you can bet I will never be a customer again.