I started having an issue with my Dell computer that is only 6 months old...The total price of the computer is $3800.00. This issue was very minor, at least to me it was. Sometimes, very rarely, when using an application, a beeping noise would start and then my computer would shut down. I called Dell for their assistance from technical support since I have free technical support- note this is my first time calling them and that minor problem has occurred for over 4 months. The first representative went into my computer using remote access and deleted a lot of stuff from system configuration and registry. He also made a lot of changes to the registry. He did a couple of other things that I couldn't keep track of since he was moving so fast.
He then told me the problem should be fixed. Well, since I spoke with him 6/7/2008 at 7 am, I have been having MAJOR problems with my computer. Now, I can hardly boot my computer. The screen will just turn white. Or, I can boot it and when I get into my system, none of the applications tend to respond. I have informed many reps of this and they keep informing me to run a diagnostics test first, and then they say "back up your data" so that we can do factory image reset. Well, I have informed the reps every time that my computer doesn't allow me to either boot or when I log in the applications do not work so there is no way I can save my data. They tell me to save anyway. I don't know how I would have been able to do that. Anyway. I have spoken to a approximately 27 representatives from Dell, online and on the phone. Everyone one of them has told me to run a diagnostics test and every time it has passed with flying colors. I finally ended up doing factory reset without being allowed to save my data and that has not fixed the issue. So every time I call, they know of this, and they keep referring to a blue screen...I don't get a blue screen. I have informed them of this. They tell me my computer is working fine, though I CANNOT use it. Also, the outerpart of my computer has little bits and pieces that have started to break off...
Every time I speak with one of their reps, they fail to assist me and I am the one that caused the problem. It has been over a week now and I CANNOT use my computer and they refuse to help me. I still cannot get them to have a technician come out to my house either. This computer that I have spent $4000 on is useless and they refuse to do anything about it. I would understand if the computer was maybe 8 years old and cost me about $600, but its only 6 months old. Every time I speak to them anything that happens is my fault. I have informed them that any errors during start up repair that comes on states "unexplained changes in system configuration" that didn't start happening until after the guy went into my computer with remote access and also "system volume disk is corrupt" but I have not seen ONE person try to assist me in this matter. I keep getting told to tell them the message about the blue screen that I see and to run system diagnostics test.
THERE IS NO BLUE SCREEN- they know this AND SYSTEM DIAGNOSTICS PASSES EVERY TIME. I then have asked for a technician, I have asked for replacement parts, I have asked for a replacement computer, and I have asked for a refund. All of which cannot be done for me. I have written to customer service and wrote a complaint. I received a generic response in reference to all of this. I will never ever buy anything from Dell Computers again.