Home Depot Complaint - Do Not Let Them Install Anything !!
KILLEEN, TEXAS -- We purchased flooring for our entire home. We were told upon purchase how the process would go. Everything is just great on the day of the sale. They couldn't be friendlier. They showed up on a Monday to do the ceramic install...hours later than they said. A plumber pulled both toilets and left. He said..."I will be back this afternoon to reset your toilets." Three hours later..ceramic installers arrive...do a fairly quick job...looks great.But..has to seal for two hours. (keep in mind...I have had to tinkle in a bucket all day...no toilets) Then at 5 PM...plumber calls...on another job...2 hours away...cant be back until tomorrow. HUH??
I have a family...we need a toilet sir. Not my problem he says. We call Home Depot...get the run around. Hubby finally raised enough heck with the mgr...he makes the plumber come back that night. Okay..then..this past Wednesday..6-11-08.. was the date laminate was to be installed... The night before get a call, sorry, we will not be there until Thursday MORNING. They finally show up that afternoon...and guess what...NO Product!! They insist we must "vacate" furniture for installation on Friday morning though. Same day..(Thursday)...we get a call...laminate is on its way. Some young fellow shows up in his personal truck...small tuck...unloads laminate by himself...hubby asks...is this it son? No sir...I have three more loads...twenty miles round trip..he finally gets it all to the house at 8PM that evening.
So...on Friday morning...the installer said he would be there between 8-9...depending on traffic. At 11:30...I call...guess what?? they are not coming...and will not be back until next Wednesday 6-18-08. Meantime...my house is empty save for two rooms. My front yard is full of the carpet they pulled. The installer told me...he would be here with a big truck to haul it away on Friday. Never showed up.
When we call the store...they have lied to us...hung up on us....or put us on hold and don't return. And I keep asking myself...I paid $14,000 for this??