David McDavid Honda Complaint - Don't Get Ripped Off

Review by Raj47 on 2008-06-14
IRVING, TEXAS -- I have an used Honda that I bough somewhere else. my transmission broke down and thinking that they were a good place to go to, I went there. They ordered a new transmission supposedly and fixed it but they did not provided me warranty options. They charged me around $2000 for that job.

However they gave me a three years or 36,000 miles warranty on the transmission. I was content thinking I had done the right job but to my surprise the transmission broke down a year later and I had barely had 5000 miles after the transmission change. I went to them and this time they came up with a new price for the transmission. It would be $500 more than what I had paid for the transmission the first time. I asked for detail clarification as to why there was so much price change within a year and they tried to show me charts and all sort of stuff to convince me. I was firm and told them that I was gonna leave and asked them to ship the transmission to a different shop since it was under warranty.

The gave me all sort of discount and the final figure would be around $100 more then the original price I had paid the first time. They gave me the transmission but charged me a lot for labor. They charged me $500 just for labor. I was helpless and could do nothing and agreed. This time I was provided warranty for parts and labor but that would be $300 more. So they ripped me off around $1000 the second time. I am not completely satisfied with their job as the transmission is still kicking. I just hope that it does not break down since I have moved to a different state and it would be impossible to tow the car to Texas if it breaks.

Please take my advise and go to other Honda dealers in town. I heard Rusti Wallis and Vandergriff are good but please don't get yourself in trap.
Comments:4 Replies - Latest reply on 2008-06-15
Posted by Anonymous on 2008-06-15:
contact the following (you can do it online)

1) Better Business Bureau

2) Attorney General, State of Texas, Consumer Protection Division

You will get McDavid's attention and you might get a refund
Posted by Anonymous on 2008-06-15:
I'm a bit confused. They 'did not provide me with warranty options' is followed by '...a three-years or 36,000 mile warranty...". Did you have a warranty? Was it in writing? If it was in writing, did it specify "parts and labor" or only "parts"? Did the second transmission cost you $2100, or was it 'given' to you under warranty? It appears that the second transmission has a warranty costing $300. That's a bit steep for a warranty on a transmission. The $500 charged for labor is about right for diagnostics and changing out a transmission.
Posted by Dr Mechanic on 2008-06-15:
When you get it fixed, you better sell the Honda quickly before it breaks down again. That's why the last guy sold it! Sorry that you bought it.
Posted by Anonymous on 2008-06-15:
also e mail this complaint to the dealer's internet sales department

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