L'amore Ristorante Complaint - Charged For A Service I Did Not Agree On Having

Review by gabriel8 on 2008-06-15
I gave a bridal shower at this restaurant, had everything in writing regarding food and beverage and my contract specifically indicated soft drinks/iced tea and coffee, without my knowledge the servers we're serving liquor to our quests, once I received my bill there was an additional $180.00 for liquor which I did not authorize the owner never asked me if I wanted to have open bar, at least that's not what my contract indicated, he chose not to do anything with the bill and I ended up paying the liquor tab, which was put on there without my knowledge.

I am not done with this.
Comments:8 Replies - Latest reply on 2008-06-15
Posted by tnchuck100 on 2008-06-15:
If it was not in the contract why did you pay it? It will probably be much harder to recover the $180 than it would have been to refuse to pay it.
Posted by Anonymous on 2008-06-15:
The eatery needs to 'eat' the liquor bill. Their servers were obligated to know that liquor was not included in the dinner service. You should not have paid the $180. After all, if the contracted meal was 'breaded chicken breast' you would not have agreed to pay if some guests had ordered prime rib instead. If your guests wanted liquor and you did not want to pay for it, the server should have informed liquor-ordering guests that there was a 'cash' bar.
Posted by Nohandle on 2008-06-15:
It must have been a really large gathering for you to have not noticed some of your guests having mixed drinks. Once you had a contract specifying what was to have been served I feel the restaurant should have served those items and nothing else without your permission since you were paying the bill. I personally would not have paid the additional charges and as a guest would never have taken it upon myself to have ordered anything I wanted. JMO
Posted by madconsumer on 2008-06-15:
if you did not want alcohol served, you should have stated that. it is common for this to be the case, where guest request drinks, and the payor gets the bill.
Posted by Nohandle on 2008-06-15:
Mad, he did specify soft drinks, iced tea and coffee.
Posted by DigitalCommando on 2008-06-15:
I think the restaurants name says it all. "We don't care what YOU want, we will give you L'amore than what you wanted!" I think that if this happened to me I would have asked all my friends to gather in the lobby, lay down on the floor and pretend to be passed out drunk. I believe this would strengthen their desire to make things right and quickly!
Posted by tnchuck100 on 2008-06-15:
DC, I like your solution.
Posted by S. on 2008-06-15:
I believe it was a mistake to pay the bill as presented if your contract clearly called for payment of non-alcoholic beverages. It's understandable the host/Hostess wouldn't want to call attention to guests drinking alcoholic beverages, but a discreet questioning of the bartender(s) could clear up if it was being put on the tab. I've been hooked into a few Jack & Jill showers where the guest list is quite large. Some have been open bar, some cash bar. I do believe it was your mistake to pay the complete bill when presented. If it was put on a credit card, perhaps you can dispute it. Good luck!

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