eImprovement.com or LightingCatalog.com Complaint - Impossible To Get Action From Customer Service
On Jan. 29, 2008, I ordered light fixtures for a client from lightingcatalog.com, a subsidiary of eimprovement.com and they indicated they were in stock and would be shipped within 2-3 business day. I called on Feb.1, to inquire about my order and was told the fixtures were on back-order and were not expected to be shipped until the end of February. On Feb. 2nd, I cancelled the order by email.
On Feb. 4th, I received a response by email informing that "all cancellation request must be called into them at 1-866-482-8321". I called that number which was Customer Service and was told the cancellation would be taken care of. On Feb. 15th, I received an email directly from the manufacturer confirming the shipment of the lighting fixtures via UPS. On Feb. 20, the shipment arrived and I refused to accept delivery because the order was cancelled 11 days prior to shipment, which gave them plenty of time to contact the manufacturer. UPS confirmed the return to the manufacturer on Feb. 22.
Twice during early March I placed phone calls to Customer Service for a refund and was told they would look into the matter and call me. As of this date, I have not received a call or a refund for the returned fixtures.