Credit Solutions Of America Complaint - Debt Management - Credit Services
Credit Services - Complaint
RICHARDSON, TEXAS -- The thing that I want to say is my experience with Credit Solutions which was nightmare. I believed and I was under the impression that Credit Solutions helps people get out of debt. When I was first enrolled I was told that I was going to be helped by them calling my creditors and updating them of my situation. Little did I know that they had not checked all my creditors that I have. One of them was my HSBC Auto Loan of which I later found out that they had put it under their system as a student loan. When I got letters from my HSBC Auto Loan I explained that Credit Solutions was helping me with my debt and was told by my HSBC Auto Loan that they had not heard from Credit Solutions.
I then called Credit Solutions to see what was going on by this time my payment to HSBC Auto Loan was over $1,500.00.
I finally was able to talk to one of the representatives at Credit Solutions and told them why they had not contacted HSBC Auto Loan, I was told by the representative that they don’t handle auto loans and they did not see have anything listed on my account with Credit Solutions as being with HSBC Auto Loan and the only they showed in their system was a student loan of which I told them that I don’t have a student loan. Credit Solutions then told me that I would need to talk to HSBC Auto Loan directly and make payment arrangements with them. I told Credit Solutions that when I registered with them I gave them all my information as to what my creditors are and they confirmed with me that they would take care of it.
That was one of the issues that I had with Credit Solutions. During the last past months my assumption was that they were talking to my creditors and keeping them informed. About seven months ago of which I already had paid them over $2,200.00, a letter was mailed to me about a court hearing of which I was shocked to see. I faxed that letter to Credit Solutions and was told by them not to worry and that they would take care of it. A month later passed and a summons to court would be required. I then called Credit Solutions and told them what is happening with one of the accounts which are with Target. Credit Solutions told me hold on and will contact the creditor. Then finally I was told by Credit Solutions that if I wanted to make payments with one my creditors or else they would take me to court.
Now I did not have any experience in this. I asked Credit Solutions how much the creditor wanted at the time and Credit Solutions said that I would have to come up with $800.00 and their would be a monthly payment of $170.00 a month. About three months ago I got laid off and have been unemployment trying to pay bills and my creditors of which is too much to handle. Actually I was going to cancel my registration from Credit Solutions sooner but I thought if I get out who is going to protect me from the creditor that I need to pay.
Two months ago I faxed in several letters and called to see if they received them and was told no we have not received anything but I knew that they had received it since I have gone to Office Max and make sure that it went through. Yet they said they never got anything.
Again I thought I really did not have a choice but that I had to have Credit Solutions since I thought that creditors would hurt me. Honestly that’s the way I was thinking. Until this past week that I saw that I did not have enough money to pay my bills. So I called Credit Solutions to see if they could help me. I told Credit Solutions if they could check and see if I can skip one month of the payment that I’m paying for Target.
Was I surprised when they told me that I needed to talk to the creditor and they would go ahead and help you. That did not sound right to me but again I have no experience in these matters. To my surprise he told me things that I did not know and to top off he was very friendly willing to work with me. He said their cant be any changed and the case is in litigation process of which I did not know. I asked him if it was okay for me to cancel my registration with Credit Solutions and was told that it was okay. I’m a person that does not like to discuss or argue but if I know something is not right I just simply will say please I really don’t want any part of if. I lost a lot of money paying to Credit Solution of which I could have paid my other creditors.