Superior Nissan Of Mission Hills Complaint - Utterly Appalling Business Practices
MISSION HILLS, CALIFORNIA -- This letter is being solely written for the purpose of informing other possible customers of the injustice and unethical business practices of Superior Nissan of Mission Hills. On May 2, 2008 I purchased, or so I thought a previously owned vehicle, a Nissan Sentra 2005. I was not only given verbal confirmation regarding my financing but written as well. I made my down payment and drove away with the vehicle and contract.
Flip the pages through any local auto magazine and one will see ads regarding Superior Nissan as being of superior quality which is their trademark, one will also see countless ads claiming they can finance anyone. Statements, all of which are blatant lies. I purchased the vehicle at night and drove home, in the morning before I entered the vehicle I noticed that the driver’s side rear bumper was literally hanging off the vehicle and pushing outwards. I immediately brought the vehicle back where I spoke to the general Manager. He accused me of possibly damaging the vehicle but eventually fixed it at their service center.
Their idea of fixing the bumper was merely gluing it together which in turn, altered the appearance of the vehicle. The CD player was also damaged, I placed a CD in the car and even upon returning the vehicle the CD remained inside and could not be released, which was never fixed. I had a mechanic at a body shop investigate the vehicle and he stated that he believes the dealership sold me a car which was basically pieced back together to hide damage, it was a salvaged vehicle. On the driver side, it is written there on the door the day when that door was placed on the car, also indicating it to be a salvaged vehicle which the dealership decided to hide from us. Reputable dealers will distribute a complete car fax sheet regarding the car, which Superior does not. Two weeks later I received in the mail a notice from a financial group that I was not financed. I returned and resigned. Another two weeks went by and another letter came by mail informing me again I was not financed. I spoke with my financing agent who had me sign another contract, only this time I was required to make an additional down payment.
I complied since I truly needed a vehicle. I met with all their demands of their little cat and mouse game, however they never delivered on their promises which is utterly appalling. They had a hold check for part of my down payment from the first contract which they were supposed to disregard since I signed a new contract. However, they cashed it anyway. On June 6, 2008, the day after signing another contract I decided to come in the dealership to collect some checks which I exchanged for cash the prior day which they were required to return to me but failed to do so. When I was there my finance worker informs me that this deal may not go through but that he will attempt his best. I left and walked with my family to the car where the finance worker I was dealing with followed informing me that his supervisor wanted to speak to me. I returned and literally waited for four hours for him. When I finally spoke to him it was about 8 pm and he states he needs to take the car and that I will not be financed and they can no longer work on this deal. Ironically enough the new contract was made the day prior so how would they know for certain if the deal could go through? He demanded to unwind the deal and leave my elderly mother, 4 year old son, husband, and myself on the street with no vehicle suddenly without forewarning.
When I informed him that my finance worker had informed me he needed to speak with me and I had waited 4 hours for him, he states he never told John he needed to speak with me. Earlier the finance worker had informed me that he has been receiving a great amount of negative feedback regarding my deal since he states mine was the first one he needed to process since he was fairly new with the company. It seems he did not care at all about how we were being treated but simply remained focused on himself and desired to unwind the deal. In order to possibly salvage any integrity, the general sales manager insists I visit another Nissan dealership in Long beach, CA where he has a connection and assured me approval. I wanted to believe him and the dealership in whole, come to find out I traveled there for nothing, they could not help me but at least they informed me of that immediately as most dealers do unlike Superior Nissan of Mission Hills which gives customers the run around. The car was returned on June 7, 2008. Upon return of the keys, dealerships are required to provide your full down payment if they could not get one financed. They refused, though this is the law. I allowed them to provide my money to me on June 9 since I believed what they stated about the bank being closed.
I returned the following Monday for my money when I was told that first thing in the morning, my check would be cut. I waited in the dealer ship until 5pm for my check to be cut with the dealership providing me countless excuse after excuse. This dealership deems me to be a nuisance which is evident by their rude demeanor in dealing with me when all I wanted was what they promised. When I complied, they did not. I believed in them so much so that although I resigned contracts attempting to be financed, I still referred them to two individual who were purchasing a car, I told them everything recently and they have gone to another dealer for their business which is what all consumers in the market for a car should do. This business and the individuals who run this establishment, such as Milton and John particularly have no sense of customer service and satisfaction; they merely care for their own profit and are the epitome of bad business men. They are the reason individuals do not desire to obtain a vehicle by means of a dealership. The employees which a company chooses to employ and work for them highly represents the company, so what type of a message is Nissan sending?