Evercom Systems Complaint - Correctional Billing Calls
DETROIT, MICHIGAN -- Back in May 03 I moved and had to get a new number. I had been given a $300 credit limit from Correctional Billing due to the fact that I pay my phone bill on time each month on my old number and thought it would transfer to my new number. It didn't and I ended up with a $15 credit limit. I called and asked about the new limit and explained that I had a previous limit of $300. I was told that it didn't matter what I had before that I start all over when I get a new number. I was upset but let it be hoping that within a few months the limit would be raised. Here it is Nov. and needless to say the limit is still $15. I called last week and the rep gave me a totally different explaination than I had gotten back in May. I was told that each moth when I paid my phone bill that I had to call Correctional Billing to report my payment. The reason for this is because they say they receive money owed to them in one lump sum. They don't know who paid their bill and who didn't. I told them I think this is a bunch of crap, you mean to tell me that MY money could be applied to someone's bill who pays late or never pays opposed to being applied to my charges that I pay on time every month. I was told this was correct. When I mentioned that I had a prvious account with them I was told they could use my old account but their system only goes back so far so it was a lost cause. The bottom line is this company is unprofessional. Their business practices are not ethical to the consumer. Now I can't receive calls from my husband because they want to limit my calls and I PAY MY BILL ON TIME EVERY MONTH. I'm not stopping here, I'm sending a complaint everwhere I can including Evercom Systems. Anyone else who has problems with them should do the same.