DaimlerChrysler Complaint - 2008 Jeep Patriot
WILLOUGHBY, OHIO -- The headliner in my car is loose and vibrates violently against the inside roof. It literally sounds like a helicopter (no exaggeration). Chrysler/Jeep refuses to fix it because it is a "design flaw" (yes they admit it) and all 2008 Jeep Patriots have the same "design flaw". I've gone back and forth with Chrysler/Jeep for a month now. I have complained to the BBB (Chrysler does not agree to arbitration with the BBB), consumer affairs, the attorney general (Michigan and Ohio), and even consulted an attorney. All this to find out that since Chrysler/Jeep refuses to even make an attempt to fix it; it does not qualify for the lemon law. I haven't driven my brand new car (with a "Lifetime Warranty") in a month. It makes me sick to my stomach to even look at it after the way I've been treated. I refuse to give up. I’m in the process of trying to contact various media organizations and I’m filing complaints with every website I can find that is related. I believe this is a potential safety issue as well, although Chrysler / Jeep denies it. It is potentially damaging to the ears (it is that loud), it is very startling to an unsuspecting driver, and I believe the headliner has the potential of falling down on the driver and passengers over time. I think we need a change in the lemon law. The auto manufacturers are obviously exploiting the loop holes. I don’t believe that admitting to a “design flaw” should be accepted as an excuse not to repair it. I also think that the manufacturers and the dealers should have to disclose these “design flaws” prior to selling their product at least as soon as they are aware it exists. The service manager at the dealer admitted to knowing about the problem the first time I called him. I have friends and family that couldn’t fully appreciate the extent of this until they saw and heard it for themselves. From what I’m seeing on the internet, there are thousands of people going through the same kind of hell. Isn’t there anything that can be done? I do have everything documented as well.
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