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Husky Power Washer customer service Informative - Indifference of Husky PW customer service

Review by Village LLC on 2008-06-17
ENFIELD, CONNECTICUT -- I own two Husky power washers 1650 and reciently bought 2000. I went on line and ordered a spare
spray wand for the 2000. I was sent a spray gun.
I called the "Help" line and explaned the error to the representative who said he would remove the charge from my credit card and that I should
keep the gun AND he would ship a complimentary spray wand. I received the wand, yet, the charge was not removed from my card. I have called countless times to the Illinois tel. number, left my tel. number and they still have not responded. Frustrating...you bet!
Company Response on 05/25/2010:
Greetings,

I am a Customer Service Representative at the Husky Power Washer Company.
Please accept my apology for the issue you experienced with your 1800S pressure washer.

Please contact us at 888.550.1606 or cservice@fna-group.com.
Reference this posting NE05251003 when you make contact and we will resolve this issue to your full satisfaction.

Thank you,
Husky Customer Service Team
Comments:3 Replies - Latest reply on 2012-05-22
Posted by Anonymous on 2008-06-17:
Well how much time has passed since they said they would credit the charge card? Some credits won't show up for 7 working days.
Posted by CustomerServiceRep on 2010-01-26:
Dear valued customer:
I am a Customer Service Representative at the Husky Power washer Company. Please accept my apology for the issue you experienced with your pressure washer.
Please contact us at 888 550 1606 or cservice@fna-group.com
When leaving us a voicemail, please provide your full telephone number including the area code. We also ask that you speak clearly.

Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,
Husky Customer Service Team
Posted by steveonvashon on 2012-05-22:
The GFCI on my Husky 1800S got wet and quit working. I dried it and tried it again

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