Sears Complaint - False Statements - Failure to live up to commitments
NEWARK, DELAWARE -- On October 11, 2003, I bought under a promotional sale where we were to receive a delivery rebate for any items over $399.00:
1.) Washer, Dryer, Dryer Kit, Delivery, Protection Agreement for $1,198.65
2.) Refrigerator, Protection Agreement, Delivery for $1,329.28
3.) Mattresses, Base Frames, Delivery for $1,361.46.
I filled out all the paper work along with required receipts and this morning, received a card from Sears saying: "Dear Consumer: Thank you for participating in this promotion. Unfortunately we could not honor yor request due to the following reason(s): Your purchase was not made within the required dates for this rebate."
The above represents a total of $3,889.39 ingested into the Sears Coffers via my Sears Credit Card and paid in full when the bill arrived. The delivery charges are not that much considering the amount of my purchase, but the amount is not in question, the principle of the matter and the principles, policies and mores of Sears and their employees are in question. Needless to say, Sears has seen the last of me if I have any choice in the matter!
I can remember when Sears was an honorable institution vital to our existence in my younger years. My father would trap animals, skin and dry the furs and send them to Sears. Sears always gave us proper credit for the furs and we used that credit to buy our clothes through the Sears Catalog. We purchased just about everything that we used through Sears and since we had no Sears store in my home town, everything was by catalog sales. Unfortunately, now the people in charge of Sears do not earn our respect as in the past. I see Sears going the same way as did Montgomery Ward which rapidly deteriorated in merchandise and customer satisfaction in the later years.
I sent a duplicate of this to the contact site on the Sears Website but it did not display the email address where the correspondence was to be sent.