Ronco Complaint - - Ripoff of $30 Rebate...

Review by Terry on 2008-06-17
WORCESTER, MASSACHUSETTS -- I purchased, in good faith A Ronco Showtime Rotisserie 12/17/07. There was a $30 rebate on it so I thought - great this is a terrific deal. I sent in the proper paperwork, the rebate, the UPC and the receipt to Ronco Holiday Promo Offer 3842-002, PO Box 753370 El Paso, TX 88575-3370 and waited and waited and waited for my rebate to arrive. When I did not receive it in February or March, I called the toll free number and spoke with one of your Customer Service personnel who said, it takes time - wait a few more weeks and call back. I waited and called back about a month later, at which time, I was told the offer had ended - to bad and when I said I sent the rebate in in good faith and thought it was not fair. The Customer Service person than became rude and hung up on me. I thought what kind of Company did this to its customers.

Let me say, I had wanted a Ronco Rotisserie for years but could not afford it. I finally could and to receive the $30 rebate on top of it was quite a deal.

My parents bought one back in 2000 and love it, they brag about it to friends and have had people purchase one just by them saying what a great product it is. They were shocked when I told them how I had been treated when inquiring about my rebate.

I have sent Ronco Customer Service emails that promise a response within 24-48 hours, it's been weeks to no avail. I call the constantly busy customer service number to no avail.

What a ripoff !!!!!!!!!! Ron Popiel should be ashamed!!!!!!!!!!!!
Comments:9 Replies - Latest reply on 2008-06-21
Posted by Terry on 2008-06-17:
Posted by B. on 2008-06-17:
He probably lays aways every night tossing and turning on that giant bed of money.
Posted by Anonymous on 2008-06-17:
is that the "set it and forget it" thing?
Posted by Terry on 2008-06-17:
Yes, it is the "set it and forget thing".
Posted by Anonymous on 2008-06-17:
He probably couldn't care less since he in August 2005, he sold the company to Fi-Tek VII, a Denver holding company, for $55 million. They changed their name to Ronco Corp. You can call their main office at 805-433-1030.
Posted by Jambra on 2008-06-18:
Think about it: Why doesn't the company just sell the product $30 cheaper instead off insisting on the mail-in rebate? Here's why:
a. Some people will forget about the rebate.
b. Others will be denied the rebate for a number of reasons (bar code, lack of or wrong copy of receipt, date of submission).
c. The rest will just give up after calling or sending letters, email, etc.

Very few customers actually receive their money. Like I said, If the company wanted to sell you their product at a cheaper price, they would. Mail-in rebates are a scam.
Posted by CrazyRedHead on 2008-06-18:
I didn't even know that Ronco as still making and selling things. I bought the knife block and knife set and it started falling apart about a month after buying. I have heard countless complaints about Ron Popeil and Ronco and thought that they went out of business or bankrupt. I wouldn't recommend them to anyone.
Posted by Terry on 2008-06-20:
PassingBy - that is the phone number that is constantly busy.....they should be WRONG CO .....
Posted by tnchuck100 on 2008-06-21:
REBATE: Like getting mugged on the street and the thief gives back enough for the cab fare home.

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