Thrifty Complaint - Don't Rent From Thrifty!
NEW YORK, NEW YORK -- Avoid doing business with this company. Thrifty treats customers unfairly, doesn't listen to their complaints, and tries to rip them off.
I rented a car from the West 83rd St. Manhattan Thrifty office in Dec. 2007 for three days. One day, as I opened the driver side door, the metal panel on the door scrunched up against the metal on the driver's side front fender.
Since there was no accident, under New York state law I am not liable for any damage. Moreover, my insurance company denied my claim because no accident was involved.
Nonetheless, Thrifty has been pursuing me aggressively for payment of $511. Despite having sent them three letters explaining my position, I am being hassled by their third-party debt collectors.
I am eagerly waiting for Thrifty to sue me so we can have this out in court. Since the company won't listen at all to my view on this, or heed the relevant law, a court case looks like the only option.
Initially, Thrifty also billed me $462 for "loss of use," for the time the car spent in the shop being repaired. They sought that money even though "loss of use" charges are explicitly barred by New York law.
After I pointed this out, they dropped that claim.
But this whole dispute says a lot about the mentality of this company's management: It will do anything to pry open customers' wallets, even demanding payment for totally bogus and unlawful charges.
Whether Thrifty wins or loses this fight, it has lost a lot of money by alienating me as a customer. I spend thousands of dollars a year on car rentals, all of which is now going elsewhere. You should spend your money elsewhere too.